Maintenance Plans
*Customer Care Plans available for purchase on eligible units within two weeks after completed service
(Pellet appliances not eligible)
| Benefits | 20-Point Annual Service | Warranty | Standard Embers | Multiple Unit Discount | Parts & Accessories Discount | Preferred Response Time | Light & Leave |
|---|---|---|---|---|---|---|---|
| Diamond ($360.00) | Included | 1 Year Parts and Labor Complete | Flickering Bright Included | $15.00 / Unit | 20% | Same Day** | 1 Free |
| Platinum ($280.00) | Included | 1 Year* Labor | Standard Included | $10.00 / Unit | 15% | Next Day** | 1 at Half Price |
| Gold ($250.00) | Included | x | x | x | x | x | x |
Maintenance Plan Conditions:
- Multi-sided Units Add $39/each
- 20 Point Annual Service Must Be Completed Between March 1 and August 31
- It Is The Customers Responsibility To Call And Schedule This Service Appointment.
- Discount On Parts And Accessories Will Be Off Current Flat Rate Pricing.
- Preferred Response Time Excludes Weekends And Holidays. All Units Must Be Scheduled And Serviced Same Day.
*Warranty (excludes glass, heat exchanger, venting, trim and finish)
**Call received by 10:00 a.m. (within 30 mile radius)